Havu's working methods

 

Every company is guided by different values and goals. The common practices that have formed for Havu are an important asset and guideline for our daily work. The values guiding our operations are straightforwardness, openness, and excellent customer experience, which we strive to ensure in all areas of our company.

 

Orders

Every order is important to us, and we strive to do our best to meet customer expectations. We always double-check the quality of our products twice: first when they arrive at our warehouse in Oulu, and then again when we pack the watch for the customer's order.

Packages are always shipped no later than the next business day to ensure they arrive as quickly as possible. The delivery time is 1-3 business days. In addition to fast delivery, we offer free shipping and returns on all our products. Furthermore, all our products come with a 50-day satisfaction guarantee, so you can test your ordered product at your leisure and, if necessary, exchange or return it if you are not satisfied.

Customer service

We always aim to respond to our customers' inquiries as quickly as possible. You can reach us via email, social media, or phone. We are eager to interact with our customers and answer their questions to the best of our ability. You can contact us with any concerns or inquiries you may have.

Customer perspective is at the forefront of all our operations. We strive to provide the best possible service and do everything we can for our customers. Our goal is to meet our customers' needs and provide guidance on our products and their usage to the best of our ability. As a small company, we aim to be adaptable and flexible, offering personalized service to our customers.

We are happy to assist our customers with our products as well. If you wish, we can adjust the strap length or add links before shipping the watch. If you order a replacement strap for your Havu watch in the same order, you can request us to change the strap for you before sending it out.

 

The Havu team

At Havu, we work with great passion and heart. Our team values ​​include openness, courage, positive feedback, and collaboration. Each team member gets to work according to their expertise, and ideas are shared freely in all directions. We ensure that the working atmosphere is pleasant, and we strive towards common goals with a positive vibe. The foundation of our entire operation is competent team members, and we hold onto that resource now and in the future.

We aim to be a reliable and approachable company for our customers, making interactions pleasant and effortless. We gladly welcome feedback and suggestions for improvement, aiming to make our operations even smoother and more customer-friendly.

- The Havu Team